Who can I contact if I would like to know more about an artwork I am interested in?
Our Service Team would be happy to answer all your questions and queries concerning the artworks, artists and delivery. Contact us on +41 76 737 94 95 or by email at email@example.com. We are there for you Monday to Friday from 9am to 6pm CET.
What do I do if I forget my password?
You can reset your password by clicking “MY ACCOUNT” located in the top bar of the website and then “Forgot password?”. You will be asked to enter your email address and we will send you a link where you can update your password. You can also change your password in your account under “MY ACCOUNT”.
How do I close my account with art-bee™?
You can delete your account at any time by writing to us at firstname.lastname@example.org.
Can I see the artwork in person before buying it?
As our partners are located worldwide we are unable to offer our clients the opportunity to see the artwork in person before purchasing it. However, our high-definition zoom function allows you to study every detail of each artwork—from the paper texture to the artist signature.
For the bespoke masterpiece you will consult your requirements with your favourite artist and can be provided with initial sketches as well as updates on the work’s progress.
Can I resell artworks on art-bee™?
Yes. We provide registered users with the opportunity to resell artworks bought through art-bee™ after a holding period of 6 months.
Does art-bee™ offer any framing services?
We do not offer professional framing services as this would increase both the risk of damaging the artwork during shipping and the transport costs due to additional weight. We would, however, be happy to ship your new purchase to your local framer. Please make sure to indicate your framer’s address as your shipping address at the time of purchase.
How should I unpack and handle art?
Extra care must always be taken when unpacking and handling artworks as they are highly prone to scratches and fingerprints. Removing the work from the provided packaging without gloves could cause irreparable damage to it, e.g. a visible fingerprint could leave a so-called “moon”. This would make returning the work impossible. Always use gloves or an equivalent form of protection when handling artworks.
We suggest you frame your artwork directly after receiving it using a conservation-grade acid-free board as well as museum glass or UV-blocking plexiglas. Photographs, prints, and other works should not be exposed to sunlight neither directly nor in part. Additionally, they should not be installed over heating ducts or radiators, or subjected to humidity levels exceeding those of the typical living space. Accordingly, photographs, prints and other works are not suitable for outdoor areas, basements, bathrooms and kitchens.
When will you debit my account?
Your account will be debited as soon as we confirm the purchase to you. Up to that point we only make a reservation of the purchase amount on your credit card, as is often the case with hotel bookings. At this point, we have not yet withdrawn the funds and will only do so after receiving sales confirmation from our partnering artists. We do this to ensure the artwork is available, in excellent condition, and ready to be shipped. Please note that this might take up to 3 days. You can view a summary of your order anytime by logging into your art-bee™ account.
Where is my invoice?
Upon completing your order you will receive an electronic invoice via email. You will also receive a hard copy in the post with your artwork
How is my transaction secured on the art-bee™ website?
Your transaction is secured by SSL encryption and 3-D Secure Authentication for credit card payments. Our customers can complete transactions knowing that any information shared is within a secure environment and authenticated by a trusted Certificate Authority. Art-bee™ uses 3-D Secure Authentication for credit card payments. To verify your transaction, you will be asked to enter your 3-D Security code. If you haven’t already done so, you will first need to register for “Verified by Visa”, “Mastercard SecureCode”, or “Amex SafeKey” with your debit/credit card issuer.
How will my purchase be delivered?
Artworks are professionally packaged by the artists. Packaging and delivery method will vary according to the type of work.
How do I estimate duties and taxes on my purchase?
All shipping and insurance costs, duties and taxes are viewable upon checkout. These fees will vary according to your shipping address as they are charged in adherence to your country’s current rates. The default setting of these costs depends on your IP address. To calculate duties and taxes on your final order, add the item to your shopping cart and enter your address on your cart page.
All shipping and insurance costs are viewable upon checkout. These fees will vary according to your shipping address as they are charged in adherence to the destination of the artwork. You will receive a separate invoice by our carrier for any import taxes and duties, subject to your local VAT. Please ensure you pay these custom duties to the carrier, as the artwork will only be delivered to you after customs clearance.
How are shipping costs calculated?
In addition to the shipping address, shipping costs will vary depending on the price, the dimensions, and the weight of the artwork purchased. Estimated shipping costs on the artwork page depend on your shipping address. To calculate the final shipping costs, just add the item to your shopping cart and enter your address on your cart page.
When will my order be dispatched and delivered?
As soon as possible. Processing and shipping times depend on the origin and the destination of the artwork purchased. Parcels are generally dispatched within 5-10 working days. Please allow a maximum of 21-30 working days to receive your artwork in case of shipping beyond the customs union. You will receive an electronic notification and tracking number via email once your purchase has been dispatched.
Why do I have to sign for my package?
Due to the valuable nature of the artworks, all parcels must be accepted and signed for upon delivery. art-bee™ is not responsible for any parcel left unattended. We also recommend to inspect the parcel before signing in order to spot any damage which could have been done during the shipment.
Can I combine multiple items into one shipment?
The artworks offered on art-bee™ come from various artists worldwide. Therefore, only one work per transaction can be purchased. If you are interested in more than one work and would like to combine multiple items in one purchase, please contact our Service on +41 76 737 94 95 or by email at email@example.com. We are happy to help.
How long is the return period?
If you are a customer living in the European Union or Switzerland the legal return period is 14 days after receipt of your order. Please note that returns are only possible if in accordance with the Terms & Conditions of the seller and with a return authorization number (RAN) issued by art-bee™ due to insurance reasons. Please note, that the we also ask that the artworks be returned in their original packaging) and the returning costs should be paid by the buyer.
Please note: we cannot accept exchanges and/or returns of a custom-made print, bespoke arts, since they’re made according to your specifications.
I appear to have received the wrong item. What do I do?
Immediately contact our Service with your order number and a description of what was mistakenly delivered. We will provide a return authorization number (RAN) and take care of replacing your order.
What should I do if I receive a damaged item?
All damaged items must be reported within 24 hours of delivery. To file a damage report please send detailed photographs of the damage to our Service, along with your name, order number, artist, artwork title, and artwork ID.
We will provide a return authorization number (RAN) and take care of replacing your order. Please note that you cannot return the artwork without a RAN number as the artwork would not be insured. It is mandatory to use the same carrier for returns. art-bee™ is not responsible for any damages or loss occurring through unauthorized return shipping.
When will I get my money back?
As soon as possible. Your refund will be released when the return has been processed, depending on shipment it may take up to 30 days. The funds will be returned to the account or credit card used for the purchase.
Please note that if returning a work for reasons other than damage or mistaken delivery, the costs of return shipping and insurance will be deducted from your deposit. We recommend that you use registered post or recorded delivery. The parcel is your responsibility until it reaches our warehouse.
We would like to point out that we cannot accept exchanges and/or returns from a custom-made print or artworks, since they’re made according your specifications.
Can I order over the phone?
It’s not possible to place an order by phone because all orders made on art-bee™ online store have to be paid in advance using our secure online payment gateway. If you need help placing your order we are happy to help you! Our customer care team is available Monday to Friday 9:00am-6:00pm CET via +41 76 737 94 95 or send your question by email.
How do I apply my voucher code?
Clicking on the shopping cart will open a page containing an overview of your order. Below your selected item(s), you’ll find the text ‘APPLY COUPON’, in the center of the page. Click here to enter the code. The total amount of your order will be automatically updated.
Do I need to create an account to place an order?
Yes, but it is easy. We recommend that you set up a art-bee™ account to enjoy the benefits of managing your account which includes organizing your address details and reviewing your order history.
Which countries does the art-bee™ deliver to?
We ship worldwide. Due to shipping restrictions we are unable to ship to PO Boxes.
Can I change my delivery address once my order has been placed?
That depends on the shipping status. Please contact our customer service as soon as possible and have your order number ready. Once your order has been processed, it can no longer be changed.
I haven't received my parcel yet, what can I do?
If you haven’t received your parcel in the estimated delivery time, you can contact our customer service by the contact form.
Will there be additional duties or taxes payable on my purchase?
Shipments to countries outside European Union may be subject to import duty or other additional taxes. Please contact your customs authority to inquire about the duty-free limit of imports.
I need more information on a product
We try to give as much information as possible on the product specification page of an item. For more detailed information, please contact us.